01 · Property Management
UK Property Management Company
~55%
Initial salary saving
~50%
Total division saving
↑
Service levels improved
A UK property management company initially approached Isitha Global to recruit one credit control employee to support its UK-based team.
The client quickly recognised the quality, diligence and professionalism of the South African staff member. Within the first month, they added a second employee to provide telephone and administrative support.
After seeing salary cost savings of approximately 55%, the management team made the decision to move a significant part of their back-office function to our South African office.
The outcome was transformational. The business was able to employ more people than it previously had in the UK, improve service levels, increase capacity and still reduce overall salary costs across the division by around 50%.
More people. Better service. Lower cost.

