Privacy Policy

Isitha Global respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, submit an enquiry, engage with us as a client, candidate or prospective partner, or otherwise interact with Isitha Global.

1. Who we are

Isitha Global provides international recruitment and managed office-based workforce solutions, supporting UK and international businesses with professional talent based in South Africa.

For the purposes of this Privacy Policy, “Isitha Global”, “we”, “us” and “our” refers to Isitha Global.

If you have any questions about this Privacy Policy or how we handle personal information, you can contact us at:

Email: enquiries@isitha.global

2. Personal information we may collect

We may collect and process the following types of personal information:

• Name
• Job title
• Company name
• Email address
• Telephone number
• Enquiry details
• Candidate CVs and employment history
• Skills, qualifications and professional experience
• Interview notes and recruitment-related information
• LinkedIn profile information where you choose to share it with us
• Website usage data, such as pages visited and enquiry form submissions
• Any other information you choose to provide to us

We do not intentionally collect unnecessary personal information and will only request information that is relevant to the purpose for which it is being collected.

3. How we collect personal information

We may collect personal information when you:

• Submit an enquiry through our website
• Contact us by email, telephone, LinkedIn or social media
• Submit your CV or recruitment information
• Engage with us as a client or prospective client
• Complete a form, including through Typeform or similar platforms
• Visit and interact with our website
• Communicate with our team during the recruitment or onboarding process

4. How we use your personal information

We may use your personal information to:

• Respond to your enquiry
• Discuss our services with you
• Provide recruitment and workforce solutions
• Assess candidate suitability for roles
• Manage client relationships
• Arrange interviews, introductions and onboarding
• Maintain business records
• Improve our website and services
• Send relevant business communications where permitted
• Comply with legal, regulatory and contractual obligations

5. Our lawful basis for processing

Under UK data protection law, we rely on one or more lawful bases to process personal information, including:

• Consent where you have given us clear permission
• Contract where processing is necessary to perform or prepare for a contract
• Legitimate interests where we have a business reason to process your data and your rights do not override those interests
• Legal obligation where we are required to process information by law

For recruitment activity, we may process candidate information to assess suitability for roles, communicate with candidates, share relevant profiles with clients where appropriate, and manage the recruitment process.

6. Candidate information

If you provide us with your CV or recruitment information, we may use it to assess your suitability for current or future opportunities.

This may include sharing relevant candidate information with prospective clients where appropriate and where there is a legitimate recruitment purpose. We will only share information that is relevant to the opportunity being considered.

7. Client and business contact information

If you contact us as a client, prospective client, supplier or business partner, we may use your information to manage the relationship, respond to enquiries, provide proposals, discuss services and maintain appropriate business records.

8. International processing and South Africa

Isitha Global operates with professionally managed office-based teams in South Africa.

This means personal information may be accessed or processed by authorised members of our team based in South Africa for recruitment, client support, administration and service delivery purposes.

Where personal information is transferred or accessed internationally, we take appropriate steps to protect it in accordance with UK data protection requirements, including suitable contractual, organisational and security measures. UK GDPR contains specific rules for transfers or access to personal information outside the UK.

9. Sharing personal information

We may share personal information with:

• Clients and prospective clients for recruitment purposes
• Candidates and recruitment-related contacts
• Internal team members who need access to perform their role
• Professional advisers
• IT, website, email, CRM, analytics and form providers
• Legal, regulatory or public authorities where required

We do not sell personal information.

10. Data retention

We will only keep personal information for as long as necessary for the purpose for which it was collected.

Candidate information may be retained for a reasonable period so that we can consider individuals for current or future opportunities, unless you ask us to delete it sooner and we are not required to retain it for legal or legitimate business reasons.

Business contact records may be retained for as long as we have an active or potential business relationship and for an appropriate period afterwards.

11. Security

We take appropriate technical and organisational steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is limited to those who need it for legitimate business purposes.

12. Marketing communications

We may contact business contacts with relevant information about our services where permitted by law.

You can ask us to stop sending marketing communications at any time by contacting us at: enquiries@isitha.global

13. Cookies and website analytics

Our website may use cookies and similar technologies to operate effectively, improve performance and understand how visitors use the site.

For more information, please see our Cookie Policy.

14. Your rights

Under UK data protection law, you may have the right to:

• Access your personal information
• Ask us to correct inaccurate information
• Ask us to delete your information
• Object to certain processing
• Ask us to restrict processing
• Ask for your information to be transferred
• Withdraw consent where processing is based on consent

To exercise your rights, please contact: enquiries@isitha.global

15. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this website.